SHIPMENTS AND RETURNS

SHIPPING

We are a specialized online store and we want to guarantee total trust, security and discretion when receiving your orders.

We facilitate all processes so that you can comfortably receive your orders anywhere, whether at home or even at work.

DELIVERY

Orders placed are processed and delivered within 3-5 days.

Although rare, delays or failures in deliveries may occur. Although the delay may be the responsibility of the contracted distribution companies, we are always aware of these situations to try to minimize their occurrence. If they happen, we try to resolve them simply and quickly.

RETURNS AND EXCHANGES

We do not carry out exchanges. If you identify a problem with the delivered product, before returning it, contact us via email suporte @luminar.pt to start the return process. After receiving the item and checking the return conditions, a voucher will be issued. This voucher will only include the value of the returned items, i.e. we will not reimburse shipping and packaging costs, and collection costs, if applicable.

Please take the following conditions into consideration:

  • The return request must be made within 14 days from the date of purchase.
  • Before removing the plastic, check that the product received corresponds to what was ordered.
  • When returning items, please ensure they are properly packaged in the original packaging as we will not accept returns with damaged packaging.